![]() We do not charge your credit card until your item(s) have been shipped. The “pending charge” is usually for $.01 more than the original purchase amount. When you place an order, we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase.Īn authorization does NOT mean that your credit card is charged at that time, but rather you will continue to see a “pending charge” on your statement until the order has been shipped or canceled. Upon successful collection of funds, your item(s) will be placed into production and should be delivered to you during the time window quoted at the time of purchase. When you place an order, you will be charged immediately for the full amount of your order. Visa™, Mastercard™, American Express™, and Discover™ credit cards with a billing address in the United States.However, out-of-stock brands and items do frequently return to our site, and we will sometimes have a similar item. Many of our items are available only in very limited quantities, so we often cannot obtain the exact same item. Unfortunately, we are unable to fulfill special orders at this time. If you would like to add new items to an order you will need to place a new order on our site. Unfortunately, you can’t add items to existing orders. We will contact you with details on how to return the item received in error and the status of the actual item you ordered. Please include your order number, the item received in error, and the name of the item that you did not receive. Make sure to note the damage or quality issues on the delivery service's paperwork, and please contact us. What should I do?įor items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. If you have any concerns, please contact us. We're sorry, but we cannot cancel orders. To update the shipping address for an order, please contact us. How do I change my shipping address for an order? If all of your shipments have been delivered and you are still missing items, please contact usimmediately. If you do not know your order number, you can locate it by looking at your order confirmation email. Items with different estimated arrival dates will most likely be shipped in separate packages. Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page.Įnter your order number and email address it will indicate an estimated arrival date for each item in your order. Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please include your order number and the name of the item that was damaged. If you received a damaged item, please contact us immediately. We are here to help and want you to love your purchase. Make sure to note the damage or quality issues on the delivery service's paperwork and please contact us. ![]() We'll replace the item if it's still available or issue a full refund, including shipping charges.įor items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. ![]() Your satisfaction is our top priority, and we want your shopping experience to be perfect. Your previous orders are available in your Order History. If you have any further questions, please contact us. Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system. When a shipping label has been created for your order, you will be able to track your shipment within your Order History. ![]() You can check the status of your order by entering your order details on the Order Statuspage.Ĭlick on the order number and you will see the order status in the top right corner. ![]()
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